Terms and conditionsTerms and conditions

Last updated: April 25, 2026Last updated: April 25, 2026

Accessing the kolleko.com site and using our services implies acceptance of these terms and conditions. The site content, including text, images, and graphic elements, is the property of Kolleko and may not be reproduced without prior written authorization.Access to the kolleko.com site and the use of our services imply acceptance of these terms and conditions. The content of the site, including text, images and graphic elements, is the property of Kolleko and may not be reproduced without prior written permission.

Kolleko provides bulky item collection and light demolition services according to the terms agreed upon with its clients. Service descriptions presented on the site are for informational purposes; rates and availability may vary depending on the project and the region served (Quebec and Ontario).Kolleko offers services for the collection of bulky items and small demolition according to the terms agreed with its customers. The service descriptions presented on the site are for information purposes only; rates and availability may vary depending on the projects and the region served (Quebec and Ontario).

We are not responsible for damages resulting from the misuse of our services, nor for potential site interruptions due to maintenance or causes beyond our control.We are not responsible for damages resulting from the misuse of our services, nor for potential site interruptions due to maintenance or causes beyond our control.

By accessing kolleko.com, you agree that any disputes shall be governed by the applicable laws of the province of Quebec or Ontario, depending on the primary location of service delivery, as well as the federal laws of Canada applicable therein.By accessing kolleko.com, you agree that any dispute is governed by the applicable laws of the province of Quebec or Ontario, depending on the place where the services are primarily provided, as well as by the federal laws of Canada applicable to them.

Kolleko strictly adheres to the provisions of Law 25 regarding the protection of personal information in Quebec, as well as applicable data protection laws in Canada. All collection, use, retention, and destruction of personal information are carried out in strict compliance with individual rights and applicable legal requirements, including obligations regarding transparency, security, and notification in the event of a confidentiality incident.Kolleko strictly complies with the provisions of Bill 25 relating to the protection of personal information in Quebec, as well as applicable data protection laws in Canada. Any collection, use, retention, and destruction of personal information is carried out in strict compliance with the rights of individuals and applicable legal requirements, including transparency, security, and notification obligations in the event of a confidentiality incident.

Electronic Communications and ConsentElectronic communications and consent

Some of our communications may be sent electronically, including via email and text message (SMS). The sending of commercial messages is governed by Canada’s Anti-Spam Legislation (CASL), which requires obtaining valid consent, identifying the sender, and providing a simple and functional unsubscribe mechanism in every message.Some of our communications may be made electronically, including by email and text message (SMS). The sending of commercial messages is governed by the Canadian Anti-Spam Law (CASL/CASL), which requires obtaining valid consent, identifying the sender and providing a simple and functional unsubscribe mechanism in each message.

By providing your contact information (email, mobile phone number, etc.) and consenting to receive electronic communications, you acknowledge that some communications may be commercial in nature (promotions, offers, service updates) and agree to receive these messages in accordance with applicable law. You may withdraw your consent at any time, including by using the unsubscribe mechanism provided in the messages or by contacting us directly.By providing your contact information (email, mobile phone number, etc.) and by agreeing to receive electronic communications, you acknowledge that some communications may be commercial in nature (promotions, offers, news about our services) and agree to receive these messages in accordance with applicable law. You can withdraw your consent at any time, including by using the unsubscribe mechanism provided in the messages or by contacting us directly.

SMS Program TermsSMS program terms

By providing your mobile phone number and opting into our SMS program (e.g., by checking a box, filling out a form, or providing recorded verbal consent), you agree to receive text messages (SMS) from Kolleko at that number.By providing your mobile phone number and choosing to join our SMS program (for example by ticking a box provided for this purpose, by completing a form, or by giving us your registered verbal consent), you agree to receive text messages (SMS) from Kolleko on this number.

Purpose of messagesMessage subject

SMS messages may include, but are not limited to:SMS messages may include:

• Appointment scheduling and appointment reminders.

• Service updates and post-service follow-ups.

• Customer service-related communications.

• Promotional offers, discounts, and company news, when you have expressly consented to receive promotional or marketing messages.

Message FrequencyMessage frequency

Message frequency may vary based on your use of our services, the number of appointments, your support requests, and your marketing preferences. In all cases, we are committed to limiting messages to what is reasonably necessary for managing your services and the communications you have consented to.The frequency of messages may vary depending on how you use our services, the number of appointments, your support requests, and your marketing preferences. In all cases, we are committed to limiting messages to what is reasonably necessary for the management of your services and the communications to which you have consented.

Unsubscribe InstructionsUnsubscribe instructions

You can opt out of the SMS program at any time by simply replying "STOP" to any SMS message we send you. Upon receipt of your opt-out message, we will stop sending you SMS messages, unless you choose to re-subscribe at a later date.You can unsubscribe from the SMS program at any time by simply replying “STOP” to any SMS message we send you. Upon receiving your unsubscribe message, we will stop texting you unless you later choose to re-subscribe. In a French-speaking context, we can also process certain recognized variants (e.g. “STOP”) in order to facilitate the exercise of your right of withdrawal.

Please note that if you unsubscribe from our SMS, certain essential communications related to the delivery of our services may need to be conducted through other means (e.g., email or phone), where permitted or required by law.Please note that if you unsubscribe from our text messages, certain essential communications related to the performance of our services may need to be made by other means (e.g. email or telephone), where permitted or required by law.

Help and SupportHelp and support

For assistance with our SMS program, you can:For help with our SMS program, you can:

• Reply "HELP" to any of our messages.

• Contact us at: +1 (855) KOLLEKO.

• Email us at: info@kolleko.com.

We will make reasonable efforts to answer your questions and resolve any issues related to our SMS communications as quickly as possible.We will make reasonable efforts to answer your questions and resolve any issues with our SMS communications as soon as possible.

Message and Data RatesMessage and data fees

Message and data rates may apply depending on your mobile service plan. Kolleko is not responsible for any charges billed by your provider; it is your responsibility to check your plan and any applicable fees for sending and receiving text messages.Email and data rates may apply depending on your plan with your mobile service provider. Kolleko is not responsible for fees charged by your provider; it is your responsibility to check your package and the applicable fees for sending and receiving text messages.

Carrier ResponsibilityResponsibility of carriers

Mobile service providers (carriers) are not responsible for delayed, lost, or undelivered messages. Message delivery is subject to the availability and proper functioning of telecommunications networks, which are beyond Kolleko's control.Mobile service providers (carriers) are not responsible for delayed, lost, or undelivered messages. The delivery of messages is conditional on the availability and proper functioning of telecommunications networks, over which Kolleko has no control.

EligibilityEligibility

By joining the SMS program, you confirm that you are at least 18 years old or have the permission of your parent or legal guardian. You also declare that the phone number provided belongs to you or that you are authorized to use it and to consent to receiving messages at that number.By joining the SMS program, you confirm that you are at least 18 years of age or have the authorization of your parent or legal guardian. You also represent that the telephone number provided is yours or that you are authorized to use it and to consent to receive messages on this number.

Privacy PolicyProtection of personal information

Phone numbers and other personal information collected through our SMS program are handled in accordance with our privacy policy and applicable privacy laws, including Quebec's Law 25. This includes reasonable measures to protect your information, limit access to authorized personnel, and destroy or anonymize data when it is no longer needed for the purposes for which it was collected.Telephone numbers and other personal information collected as part of our SMS program are treated in accordance with our privacy policy and applicable privacy laws, including Quebec's Bill 25. This includes taking reasonable steps to protect your information, limit access to authorized individuals, and destroy or anonymize data when it is no longer needed for the purposes for which it was collected.