Privacy and Cookie Policy

Last updated: April 20th, 2026

Kolleko attaches great importance to the protection of your personal information and the transparency of how we use cookies and similar technologies on our website.

This Privacy and Cookie Policy explains:

  • What personal information we collect
  • How and why we use it
  • How we use cookies and tracking technologies (including Google Analytics and Meta Pixel)
  • Your rights and how to exercise them

This Policy applies to the website kolleko.com and its language versions.

1. Who we are

Kolleko Inc. (“Kolleko”, “we”, “our”, “us”) provides bulky item collection and eco‑friendly services in the Gatineau and Ottawa region.

We are responsible for the personal information collected through our website and through our contact/estimate forms.

2. Personal information we collect

We may collect the following categories of personal information:

2.1 Information you provide directly

When you complete a form or contact us, we may collect:

  • First and last name
  • Email address
  • Phone number
  • Address or service location
  • Details about your request (for example, type of waste, volume, photos, comments)

We use this information exclusively to respond to your requests, prepare quotations and follow up on our services.

2.2 Information collected automatically (cookies, analytics, tracking)

When you browse our site, we may automatically collect certain technical information using cookies and similar technologies, including:

  • IP address (which may be truncated/anonymized, depending on the tool)
  • Type of browser and device
  • Language preferences
  • Pages visited, duration of visits, click paths
  • Referring site or campaign (for example, if you came from an ad)

This includes anonymous or pseudonymized data collected through:

  • Google Analytics, used to understand how our site is used and to analyze the performance of our content
  • Meta Pixel (Facebook Pixel), used to measure and optimize our advertising campaigns on Facebook, Instagram and other Meta services

We do not use these tools to identify you personally, but rather to obtain aggregated information on how the site is used and how our ads perform.

3. Why we use your information

We use your personal information for the following purposes:

  1. Responding to your requests
    • Answering questions sent via our contact or estimate forms
    • Preparing and sending quotations
    • Organizing and providing our services
  2. Service management and follow‑up
    • Following up on ongoing or completed services
    • Managing customer files and internal records
  3. Website operation and improvement
    • Ensuring the security and proper functioning of the site
    • Analyzing visits and usage to improve our content and services (via Google Analytics or similar tools)
  4. Marketing and advertising
    • Measuring and optimizing our advertising campaigns, in particular via Meta Pixel (Facebook/Instagram ads)
    • Understanding which campaigns generate visits, requests or quotations
  5. Compliance and protection
    • Meeting our legal and regulatory obligations
    • Preventing, detecting or investigating potential abuse, fraud or security incidents

4. Cookies and tracking technologies

Our site uses cookies and similar technologies to improve your browsing experience and to analyze the performance of our content and advertising.

4.1 What is a cookie?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They enable the site to recognize your browser and remember certain information (such as your language preference, or whether you have already accepted cookies).

We also use similar technologies such as pixels (including Meta Pixel) and scripts to measure the use and performance of our site and campaigns.

4.2 Types of cookies we use

  1. Strictly necessary cookies
    • These cookies are essential for the proper functioning of the site (for example, basic security features, load balancing).
    • They cannot be deactivated via our cookie settings tool because the site cannot function correctly without them.
  2. Analytics and performance cookies (e.g. Google Analytics)
    • These cookies help us understand how visitors use our site (pages visited, time spent, clicks, source of traffic).
    • The data is aggregated and does not allow us to identify you directly.
    • We use this information to improve our content, navigation and services.
  3. Marketing and advertising cookies (e.g. Meta Pixel / Facebook Pixel)
    • These cookies and pixels are used to measure the effectiveness of our advertising campaigns and, in certain cases, to display more relevant ads on other platforms.
    • For example, they help us understand whether someone has visited our site after seeing or clicking on one of our ads on Facebook or Instagram.

4.3 Google Analytics

We use Google Analytics to obtain statistics on the use of our site, such as the number of visitors, the pages visited and the time spent on the site.

Google Analytics may collect and process data such as:

  • IP address (which can be truncated/anonymized)
  • Device and browser information
  • Navigation path on the site

For more information on how Google processes data, please see Google’s privacy policy and the documentation for Google Analytics.

You can also install the Google Analytics Opt‑out Browser Add‑on if you wish to prevent your data from being used by Google Analytics.

4.4 Meta Pixel (Facebook Pixel)

We use Meta Pixel (Facebook Pixel) to measure and optimize our advertising campaigns on Facebook, Instagram and other Meta platforms.

Meta Pixel allows us, for example, to:

  • Measure the effectiveness of our ads (for example, if a person visited our site or requested an estimate after clicking an ad)
  • Better understand which pages are visited after an ad
  • Create anonymized audiences (for example, “people who visited the site in the last 30 days”) to optimize our campaigns

The information collected by Meta Pixel is pseudonymized and does not allow us to identify you directly. Meta may, however, associate this information with your account if you are logged into their services.

For more information on how Meta uses data and how you can manage your preferences, please refer to Meta’s privacy policy and your account ad preferences.

4.5 Cookie consent and preferences

In accordance with Quebec Law 25 and applicable regulations, the use of non‑essential cookies (analytics, marketing) is subject to your explicit consent.

When you first visit our site, a banner or cookie consent tool allows you to:

  • Accept all cookies
  • Refuse non‑essential cookies
  • Customize your choices by category (e.g. only accept analytics cookies)

You can modify your preferences at any time by clicking on the “Cookie Settings” link in the footer of the site.

You can also configure your browser to refuse cookies or to notify you when cookies are being sent. However, some parts of the site may not function properly if you disable cookies entirely.

5. With whom we share your information

We only share your personal information with:

  • Authorized members of our team, who need access to it to respond to your requests or manage our services
  • Trusted service providers, who help us operate our website and services (for example: hosting providers, analytics tools, advertising platforms, email or CRM solutions)

These service providers only have access to the information necessary for their tasks and are required to protect it and use it only for the purposes we have specified.

We may also disclose your information if required by law or to protect our rights, property or safety, or those of our clients or the public.

We do not sell your personal information to third parties.

6. Retention of your information

We retain your personal information only for as long as necessary to fulfill the purposes set out in this Policy, unless a longer retention period is required or permitted by law (for example, for legal, tax or accounting obligations).

Cookies are retained for varying periods depending on their purpose (for example, a session cookie may expire when you close your browser, while some analytics or marketing cookies may remain on your device for several months).

You can delete cookies at any time via your browser settings.

7. Your rights

In accordance with applicable laws, including Quebec’s Law 25, you have the following rights regarding your personal information:

  • The right to be informed about the collection and use of your information
  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate, incomplete or outdated information
  • The right to withdraw your consent to certain uses (for example, marketing)
  • The right, in certain cases, to request the deletion of your information or to object to certain processing

To exercise these rights, please contact our Privacy Officer (see section 9).

8. Security

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, use, modification or destruction.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining a high level of protection.

09. SMS Communications and Consent

When you provide your phone number through our forms, you may have the option to opt in to receive text messages (SMS) from Kolleko.

Types of messages:

  • Service-related messages (appointment confirmations, reminders, updates, follow-ups)
  • Marketing and promotional messages (offers, discounts, updates), where you have explicitly consented

Consent:

SMS consent is collected through explicit opt-in checkboxes on our forms. Consent is not a condition of purchase.

No sharing of SMS opt-in data (CRITICAL):

We do not sell, rent, or share your phone number or SMS opt-in consent with third parties for their marketing purposes. Your information may only be shared with service providers (such as messaging platforms or CRM systems) strictly for the purpose of delivering messages on our behalf and in compliance with this Policy.

Opt-out:

You may opt out of receiving SMS messages at any time by replying STOP to any message.

Help:

You may reply HELP for assistance or contact us directly using the information provided in this Policy.

10. Contact – Privacy Officer

If you have any questions about this Policy or if you wish to exercise your rights regarding your personal information, please contact our Privacy Officer:

Kolleko Inc.
Email: info@kolleko.com
Phone: +1 (855) KOLLEKO

11. Changes to this Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, technologies or legal requirements.

The date of the last update appears at the top of this page. We encourage you to review this Policy regularly.